Talk to a real person.

Email us

For anything at all — questions, problems, ideas, or just to say the app helped you find something:

hello@getpaperlock.com

Before you write, this might be quicker

• Wondering how the app works? See the walkthrough.
• Questions about safety, pricing, or your photos? The FAQ covers the most common ones.
• Curious what we do (and don’t do) with your documents? Read the privacy policy — it’s short and in plain English.

Subscriptions and refunds

Subscriptions are handled entirely by Apple through the App Store. To cancel, open Settings → your name → Subscriptions on your iPhone. Refunds are also handled by Apple — you can request one at reportaproblem.apple.com. If you get stuck, email us and we’ll point you the right way.

One thing we’ll never ask for

We will never ask you to send us your documents, your ID, or a photo of anything in your vault. If anyone claiming to be Paperlock asks for those, it isn’t us.